Shipping & Returns

Hollie's Skincare Ltd.

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Shipping & Returns

Shipping Charges

UK Delivery is Free of Charge for orders over £100

UK Delivery is £3.00 for orders under £100

Pick up in store is Free of Charge - pickup Wednesday, Thursday or Friday from Hollie's Skincare Clinic.  Please pre-arrange pickup time incase Hollie is in treatment with the door locked.

Please enquire about delivery outside of the UK. Overseas orders may be accepted directly through Hollie but tracked postage can be up to £15/20.

Shipping Terms

Deliveries are dispatched by Royal Mail

Please allow 2-5 days for deliveries, seasonal/busy periods may be slightly longer.

You will provide your email address upon ordering so we will use this so we can supply you with tracking information once your order has been processed and with our courier.

Please contact Hollie if you have any questions regarding your order.

Returns

All products are subject to exchange only, no refunds will be issued unless of a fault.

If your item is faulty or arrives damaged, please contact Hollie within 14 days of your item/s being delivered.

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Hollie’s Skincare Clinic, 8 Bridge St, Garstang, Preston, PR3 1YB


OPENING HOURS

Monday: Closed | Tuesday: Closed | Wednesday: 10am - 5pm | Thursday: 11am - 8pm (5-8pm appointment only) | Friday: 10am - 5pm  |

Saturday: 9am - 12pm Fortnighly (appointment only) | Sunday: Closed

 

 

Cancellation Policy

IF ANY APPOINTMENTS ARE CANCELLED WITH LESS THAN 48 HOURS NOTICE, APPOINTMENT COSTS WILL BE INCURRED AS FOLLOWS.

Appointments can only be made and secure if a 50% booking fee has been paid.

Booking fees are non-refundable but if appointments are rescheduled outside of my 48 hour cancellation window, the fee will be transferred to your next appointment.

If appointments are cancelled within my 48 hour cancellation window, your 50% booking fee will be forfeited and will not be transferred to future bookings.

Failure to turn up to appointments without notice will incur a further 50% fee (totalling 100%) and new appointments will not be made until this fee is paid.

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